Returns & Exchanges

At The Old Mill, we take pride in our artisanal food products and want you to be completely satisfied with your purchase. If your order arrives damaged or fails to meet our quality standards, we offer a 30-day window for returns and replacements.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photos of the product and packaging, especially if the item was damaged during transit or shows quality concerns.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a refund.

• 4.
  Resolution Processing

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement from our mill at no additional cost.